Shipping policy

Last updated 21 August 2026

We post everything from Gloucester, and everything goes tracked. We are one person packing parcels, so we would rather be honest about timings than promise same-day dispatch and miss it.

Where we deliver

United Kingdom only. We do not ship outside the UK, and checkout will not accept an address abroad. That is a deliberate choice rather than a temporary one — customs paperwork on a £14 parcel costs more than the parcel is worth.

Prices

Delivery is calculated at checkout based on what is in your basket, and you always see the exact cost before you pay.

The free delivery threshold is measured on the value of the goods before delivery is added. There is no minimum order.

If your basket contains both a flat item and a bulky one, you may see two delivery charges added together. That is how the checkout calculates it. If we can send your order in one parcel, we will, and we will refund the difference without you having to ask.

How long it takes

Every order is packed by hand by one person, so the promise below is about the working week rather than the same afternoon.

• Dispatch: within three working days of your order, and usually sooner.
• In transit: Royal Mail Tracked 48 aims to deliver in two to three working days after dispatch. It is an aim rather than a guarantee.

If your order is going to take longer than three working days — a holiday, illness, a bad week — we will email you before those three days are up and tell you when it is going out. You can cancel for a full refund at any point before it is dispatched.

You will get an email with a tracking number the moment your parcel is dispatched. That email is also the point at which the contract between us is formed — see our terms of sale.

How we pack

• Single cards go in a penny sleeve, then a toploader or semi-rigid, then a rigid card mailer. Higher value cards get more protection, not less.
• Sealed product is packed in a box with void fill so the corners survive, because corner damage on a sealed box is damage to the product.
• Plush toys are bagged and boxed.

If something arrives damaged despite that, it is our problem — see our returns policy. Photograph the packaging if you can, and we will sort it.

If it does not arrive

Tracked services occasionally stall. Before anything else, check the tracking link in your dispatch email and whether a neighbour or a safe place has it.

If the tracking has not moved for five working days, email hello@runestone-vault.co.uk with your order number. Royal Mail will not accept a loss claim until an item is 10 working days overdue, so there is a waiting period we cannot skip — but we will keep you informed while it runs, and the outcome of the claim is our problem, not yours. You will be refunded or the item replaced.

Wrong or incomplete addresses

Please check your delivery address at checkout. If a parcel goes astray because the address was wrong or incomplete, we will help you chase it, but we cannot be responsible for the loss. If it comes back to us undelivered we will contact you and can send it again, though a second delivery charge may apply.

Collection

We do not offer collection. There is no shop to collect from — The Runestone Vault is an online shop and everything is posted.